How to edit my chatbot responses
Editing chatbot responses in the Zoho ecosystem requires accessing Zoho SalesIQ, selecting the relevant bot, finding the flow or answer to modify, and publishing the changes. The process takes around 25 minutes. In Teeo, you tell the assistant which response to change and the change is applied immediately.
How to do it in Teeo
“Edit my chatbot responses: when someone asks about pricing, respond with [new response]”
The chatbot responses are updated immediately across all channels where it's active.
How to edit my chatbot responses in Zoho CRM: step by step
Requirements
- ·Zoho's chatbot lives in Zoho SalesIQ, not directly in Zoho CRM. SalesIQ must be active and configured.
- ·Bot changes require re-publishing (Deploy) so end users see the updated responses.
Access Zoho SalesIQ
Go to salesiq.zoho.com and log in with your credentials. If you use Zoho One, access it from the Zoho app dashboard and search for 'SalesIQ'.
Open the Bots section
In the Zoho SalesIQ left navigation bar, click 'Bots' (robot or chatbot icon). You'll see the list of all configured bots.
Select the bot to edit
Click the name of the bot whose responses you want to modify. The bot editor will open with all its flows and configurations.
Navigate to the Answer or Flow section
Inside the bot editor, find the 'Answer' tab or section (if using an Answer Bot based on Q&A) or 'Flow' (if using a conversational flow bot). Click the relevant section.
Find the pricing response
If it's an Answer Bot, use the search field to find the question related to pricing (search for 'price', 'cost', 'how much'). If it's a flow bot, browse through the flow blocks until you find the pricing node.
Edit the existing response
Click the question or response block you want to modify. An editing panel will open where you can see the current response text. Delete the previous text and write the new response.
Add question variations (recommended)
In the Answer Bot question field, you can add variations of how users might ask about pricing (e.g., 'how much does it cost?', 'what are your prices?', 'do you have rates?'). This improves detection accuracy.
Save the bot changes
Click 'Save' or the save button in the editor to store the changes made to the response. The changes are saved but not yet active for end users.
Publish the updated bot
For the changes to be reflected in the live chat on your website, click the 'Deploy' or 'Publish' button at the top of the bot editor. Confirm the publication. From that point on, visitors will receive the updated pricing response.
Frequently asked questions
Can I edit Zoho SalesIQ chatbot responses without programming knowledge?
Yes. Zoho SalesIQ has a visual drag-and-drop bot editor that requires no coding knowledge. The Answer Bot works with plain text questions and answers. For more complex flows with conditions and branching, there's also a visual flow editor — also no-code.
Do Zoho SalesIQ chatbot changes apply in real time or is there a delay?
Changes apply almost in real time once you click 'Deploy' or 'Publish'. There is no significant propagation delay. New visitors who start a conversation after the deploy will immediately see the updated responses.
Can I have different chatbot responses based on the visitor's language in Zoho SalesIQ?
Yes. Zoho SalesIQ supports multiple languages in its bots. In the bot settings you can enable the multilingual option and define responses in Spanish, English, or other languages. The bot will detect the visitor's browser language and respond in the corresponding language if configured.