How to edit my chatbot responses
Monday CRM does not have a native chatbot, so editing bot responses requires accessing the integrated third-party platform (Tidio, Intercom, or Drift), locating the specific conversation flow, and modifying the response text. Changes must then be verified in production. In Teeo, you indicate which response to change and it updates across all channels instantly.
How to do it in Teeo
“Edit my chatbot responses: when someone asks about pricing, respond with [new response]”
The chatbot responses are updated immediately across all channels where it's active.
How to edit my chatbot responses in Monday CRM: step by step
Requirements
- ·Monday CRM does not have a native chatbot. Bot responses are edited in the integrated third-party tool (Tidio, Intercom, Drift, etc.).
- ·Changes in Tidio or Intercom are reflected in the website chatbot immediately, without needing to republish.
- ·If you use multiple chatbot platforms, you will need to update responses in each one separately.
Access the integrated chatbot tool
Open in your browser the chatbot platform integrated with Monday CRM (e.g., tidio.com, intercom.com, or drift.com). Log in with your account.
Navigate to the Chatbots section
In Tidio: go to the side menu and click 'Chatbots'. In Intercom: navigate to 'Automation' → 'Bots'. In Drift: go to 'Automation' → 'Playbooks'. Find the list of active bots.
Select the chatbot you want to edit
Click on the name of the chatbot that handles pricing questions. The visual conversation flow editor will open.
Locate the pricing flow
In the flow editor, find the node or block that handles pricing questions. It may be labeled 'Pricing', 'How much does it cost', or 'Service price'. Click on that block to edit it.
Edit the response text
Click inside the response block and modify the text. Select the previous text, delete it, and type the new pricing response. Make sure the tone is consistent with the rest of the bot.
Check connected flows
Review if the edited block has connections to other flows (for example, a 'View plans' or 'Talk to an advisor' button). Update the text of those connected nodes if necessary.
Save and activate the changes
Click 'Save' or 'Publish changes' in the chatbot editor. In Tidio, changes are saved automatically. In Intercom and Drift, you must click 'Save' to apply them.
Test the updated chatbot
Open your website in incognito mode and type a pricing question in the chatbot. Verify the new response appears correctly. If there are errors, return to the editor and correct them.
Frequently asked questions
How do I edit chatbot responses in Monday CRM?
Monday CRM does not have a native chatbot. If you connected Tidio, Intercom, or Drift to Monday, you need to edit responses directly in that external platform. Navigate to the Chatbots section, open the corresponding flow, locate the response block you want to change, and modify the text. Changes apply immediately to the website widget.
Are chatbot response changes applied in real time?
Yes, in most platforms (Tidio, Intercom, Drift), chatbot response changes are applied immediately without needing to republish the widget. However, there may be a few seconds of cache delay before new visitors see the updated version.
What is the fastest way to update a chatbot response?
The fastest way is with Teeo CRM. You tell the assistant: 'Edit my chatbot responses: when someone asks about pricing, respond with [new response]' and the update is applied immediately across all channels where the chatbot is active, without entering any external platform.