How to upload information to the knowledge base
Uploading information to the knowledge base in HubSpot requires Service Hub Starter plan or above, navigating to the correct section, and manually creating articles with a text editor. The process takes 15 to 20 minutes per article. In Teeo, you tell the assistant what information to add and it's available immediately.
How to do it in Teeo
“Add to the knowledge base: [information about our services]”
The information is saved to the knowledge base instantly and the assistant can use it right away.
How to upload information to the knowledge base in HubSpot: step by step
Requirements
- ·Knowledge Base is a native Service Hub feature. Requires Starter plan ($45/month minimum) or above.
- ·HubSpot's free plan does NOT include Knowledge Base. You must upgrade to access this feature.
- ·Knowledge base articles can be indexed by Google if the domain is configured correctly.
Log in to your HubSpot account
Go to app.hubspot.com and enter your credentials. Make sure your account has Service Hub Starter plan or above activated, as Knowledge Base is not available on the free plan.
Access Service Hub from the main menu
In the top navigation bar, click 'Service'. If you don't see this option, your plan may not include Service Hub. In that case, you'll need to upgrade your subscription before continuing.
Navigate to Knowledge Base
In the left sidebar within Service Hub, find and click 'Knowledge Base'. The main knowledge base view will open where you'll see existing articles (if any).
Create a new article
Click the 'Create article' button in the upper right of the screen. This will open HubSpot's article editor.
Write the article title
In the 'Title' field, type the name of the article. Choose a descriptive, search-oriented title, for example: 'How our shipping process works' or 'Returns policy'.
Write the article content
In the rich text editor, type or paste the content of the information you want to upload. You can use formatting like headings (H2, H3), lists, bold text, and links. The editor works similarly to a word processor.
Configure the article category
In the right panel, find the 'Category' section. Select an existing category or create a new one to organize your article. This is important for knowledge base navigation.
Configure article SEO (optional but recommended)
Scroll down in the right panel to the 'Search engine optimization' section. Complete the meta title and meta description so the article can be found on Google. You can also configure the article URL.
Publish the article
Once the content is ready, click the 'Publish' button in the upper right of the editor. The article will be published to your knowledge base and available to users. If you want to review it first, use the 'Preview' option to see how it will look.
Frequently asked questions
Is HubSpot's knowledge base available on the free plan?
No. HubSpot's Knowledge Base is an exclusive Service Hub feature and requires the Starter plan ($45/month minimum) or above. With the free plan you cannot create or publish articles in the knowledge base.
How many articles can I publish in HubSpot's knowledge base?
With Service Hub Starter you can publish up to 1,000 articles. With Professional and Enterprise plans the limit is higher. The number of articles has no practical limit for most businesses on paid plans.
Do HubSpot knowledge base articles appear in Google?
Yes, as long as you correctly configure the article's SEO (meta title, meta description, URL) and your knowledge base is published on a domain with SSL. HubSpot allows you to connect your own domain or use the subdomain they provide.