How to delete information from the knowledge base
Deleting information from HubSpot's knowledge base requires navigating to Service Hub, locating the specific article, and confirming permanent deletion. The operation is not reversible from the standard interface and removes the article from its public URL. In Teeo, you simply tell the assistant what to delete and it's removed instantly.
How to do it in Teeo
“Delete from the knowledge base the information about [topic]”
The information is deleted from the knowledge base instantly.
How to delete information from the knowledge base in HubSpot: step by step
Requirements
- ·Requires Service Hub Starter or above to access Knowledge Base.
- ·Article deletion is permanent. HubSpot does not have a recycle bin for knowledge base articles.
- ·If the deleted article was indexed by Google, the URL will return a 404 error. It is recommended to set up a 301 redirect before deleting articles with organic traffic.
Log in to HubSpot and access Service Hub
Go to app.hubspot.com and log in with your credentials. In the top navigation bar, click 'Service' to access the service module.
Navigate to Knowledge Base
In the left sidebar, click 'Knowledge Base'. You'll see the complete list of articles organized by category and publication status.
Locate the article you want to delete
Use the search bar at the top to search for the article by name or keyword. You can also browse categories to find it. Once located, hover over the article.
Open the article actions menu
When hovering over the article, action options will appear. Click the three-dot menu (⋯) or 'More actions' that appears next to the article name to expand the available options.
Select the delete option
In the dropdown menu, click 'Delete'. HubSpot will show a confirmation dialog warning that the action is permanent and irreversible.
Confirm the deletion
Read the warning message and click 'Delete' to proceed. The article will be permanently deleted from the knowledge base and its public URL will no longer be accessible. Make sure you've set up redirects if the article had organic traffic.
Frequently asked questions
Can a deleted knowledge base article be recovered in HubSpot?
No. HubSpot does not have a recycle bin for knowledge base articles. Once deleted, the article cannot be recovered from the user interface. If you need to recover the content, you would have needed to manually back it up before deleting.
What happens to SEO when I delete a knowledge base article in HubSpot?
When you delete an article, its URL returns a 404 error. If the article had Google rankings, you'll lose that traffic. The recommended solution is to set up a 301 redirect in HubSpot (Settings > Website > Redirects) from the deleted article's URL to another relevant article.
Can I deactivate an article without permanently deleting it in HubSpot?
Yes. Instead of deleting it, you can change it to draft status by clicking 'Unpublish' or 'Convert to draft'. This will remove it from public view but keep it saved in your knowledge base to restore when needed.