How to edit my chatbot responses
The Freshsales chatbot is actually Freddy AI Bot, which lives in Freshchat — a separate product in the Freshworks ecosystem. To edit its responses, you need to access Freshchat, locate the bot, edit the corresponding conversation flow, and publish the changes. The process takes around 30 minutes. In Teeo, you describe the change in one message.
How to do it in Teeo
“Edit my chatbot responses: when someone asks about pricing, respond with [new response]”
The chatbot responses are updated immediately across all channels where it's active.
How to edit my chatbot responses in Freshsales: step by step
Requirements
- ·The Freshsales chatbot is Freddy AI Bot and lives in Freshchat, a separate Freshworks product with its own plan and cost.
- ·To access Freshchat from Freshsales, the integration must be enabled in Admin Settings → Marketplace Apps.
- ·Changes to the bot are only published when you explicitly click 'Publish'; saved but unpublished changes are not visible to users.
Verify you have access to Freshchat
The Freddy AI Bot chatbot is configured in Freshchat, not Freshsales. Make sure you have an active Freshchat account. If you don't, go to freshchat.com to create one or activate it from your Freshworks account.
Access your Freshchat account
Go to yourcompany.freshchat.com and log in with your Freshworks credentials. If you have SSO configured, use the same login as in Freshsales.
Navigate to the Bots module
In Freshchat's left-side navigation bar, click the 'Bots' or 'Freddy AI' icon. The list of bots configured in your account will open.
Select the bot you want to edit
Locate the active bot in the list and click its name to open it in the flow editor. If you have multiple bots, make sure to select the correct one based on the channel (web, WhatsApp, etc.).
Access the bot flow editor
Inside the bot, click 'Edit Bot' or 'Manage Flows' to open the visual conversation editor. You will see the flow diagram with all conversation nodes.
Locate the pricing-related flow
In the flow editor, find the node or flow that handles pricing questions. You can use the editor's search function or explore the conversation tree manually. The node may be called 'Pricing', 'Prices', or similar.
Click the node to edit it
Click on the pricing response node to select it. A side panel will appear with the current message content and editing options.
Edit the response text
In the node's editing panel, locate the text field with the current response and replace it with the desired new content. You can use personalization variables like {{contact.name}} if the editor supports them.
Save the node changes
Click 'Save' or 'Done' within the node panel to save the changes to that specific message. The flow will show the updated node in the diagram.
Review flows connected to the edited node
Check the nodes connected after the pricing node to make sure the conversation flow is still coherent with the new response. Adjust any subsequent nodes if necessary.
Publish the bot changes
Click the 'Publish' or 'Go Live' button at the top of the editor to publish the updated version of the bot. Changes will be immediately visible to users across all channels where the bot is active.
Frequently asked questions
Where are chatbot responses edited in Freshsales?
The Freshsales chatbot is Freddy AI Bot and is edited in Freshchat, a separate product in the Freshworks ecosystem. It cannot be edited directly from Freshsales. You need to go to yourcompany.freshchat.com, navigate to the Bots module, select your bot, and edit the corresponding conversation flows.
Are changes to the Freshchat chatbot published automatically?
No. In Freshchat, changes you save in the bot flow editor remain in draft state. For users to see them, you must explicitly click the 'Publish' or 'Go Live' button. Until you publish, the previous version of the bot remains active.
What is the fastest way to edit chatbot responses?
The fastest way is with Teeo CRM: you describe the change in one message, for example 'Edit my chatbot responses: when someone asks about pricing, respond with [new response]', and the assistant updates the response immediately across all channels. No need to switch platforms, navigate flow editors, or publish manually.