How to upload information to the knowledge base
Uploading information to the knowledge base in Bitrix24 involves navigating to Collaboration, creating or accessing a workgroup, configuring permissions, and drafting the wiki page. The process takes 20 to 25 minutes. In Teeo, you tell the assistant what information to add and it's available immediately.
How to do it in Teeo
“Add to the knowledge base: [information about our services]”
The information is saved to the knowledge base instantly and the assistant can use it right away.
How to upload information to the knowledge base in Bitrix24: step by step
Requirements
- ·Bitrix24's Knowledge Base is under Collaboration > Knowledge Base (Workgroups). It functions as an internal wiki organized by workgroups.
- ·On Bitrix24's free plan the Knowledge Base is available, but with a 5 GB storage limit shared across all tools.
- ·Each knowledge base entry is a wiki page. You can organize them into sections and subsections within the workgroup.
Log in to Bitrix24
Go to your Bitrix24 domain (e.g. yourcompany.bitrix24.com) and enter your credentials. Make sure you have admin or workgroup moderator permissions for the workgroup where you want to upload information.
Access Collaboration in the left sidebar
In the left navigation bar, find the 'Collaboration' icon (may also appear as 'Communication' or 'Teamwork' depending on language settings). Click to expand the options.
Select Knowledge Base
Inside the Collaboration menu, click 'Knowledge Base'. This takes you to the main knowledge base view where you'll see existing workgroups that have wiki enabled.
Select or create a workgroup
Choose the workgroup where you want to publish the information. If no appropriate group exists, click '+ Create' to create a new one. Define the group name (e.g. 'Sales Knowledge Base') and configure whether it will be public or private.
Enable Wiki in the workgroup
Inside the workgroup, go to the 'Wiki' or 'Knowledge Base' tab. If it doesn't appear, you need to enable it: click the group settings icon (gear) > 'More' > activate the 'Wiki' feature. Save the changes.
Create a new wiki page
In the Wiki section of the group, click the '+ Add page' button. This opens Bitrix24's wiki page editor with a title field and a content editor.
Write the page title
In the 'Page name' field, write a descriptive title for the article. For example: 'Available services' or 'Returns policy'. The title is also used as the page URL within the wiki.
Write the content
In the text editor, type or paste the information you want to upload. You can use the visual editor (WYSIWYG) or switch to wiki markup mode for advanced formatting. The editor supports headings, lists, tables, attached images, and internal links to other wiki pages.
Organize the page in the wiki structure
If you want this page to be a subpage of another (to create a hierarchy), select the parent page in the 'Parent page' field. This helps keep the knowledge base organized in logical categories.
Save and publish the page
Click the 'Save' button to publish the page. The information will be available to all workgroup members with wiki access. You can edit the page at any time by returning to it and clicking 'Edit'.
Frequently asked questions
Where is the knowledge base in Bitrix24?
Bitrix24's Knowledge Base is located under Collaboration > Knowledge Base. It works as a wiki organized by workgroups. Each group can have its own wiki with hierarchically organized pages.
Is the Bitrix24 knowledge base available on the free plan?
Yes, the Knowledge Base is available on Bitrix24's free plan. However, total storage is limited to 5 GB shared across all platform tools, including files, CRM, and wiki.
Can I control who accesses the knowledge base in Bitrix24?
Yes. Each workgroup has its own access settings: you can make it public (visible to all users), private (invited members only), or secret (doesn't appear in searches). Group moderators can also manage page editing permissions.