How to edit my chatbot responses
Editing chatbot responses in Bitrix24 involves accessing Contact Center, locating the chatbot in Open Channels, modifying the dialog flow, and republishing the changes. The process requires familiarity with the platform's response builder. In Teeo, you describe the change in a message and it is applied immediately.
How to do it in Teeo
“Edit my chatbot responses: when someone asks about pricing, respond with [new response]”
The chatbot responses are updated immediately across all channels where it's active.
How to edit my chatbot responses in Bitrix24: step by step
Requirements
- ·Chatbots in Bitrix24 are managed from Contact Center → Open Channels → Chatbots. Administrator permissions are required to edit them.
- ·Bitrix24 offers rule-based chatbots (script-driven) and AI chatbots (available on higher plans). The editing process varies by type.
- ·Changes to the chatbot dialog flow require republishing the chatbot for the changes to take effect across all connected channels.
Log in as administrator in Bitrix24
Go to your Bitrix24 portal and log in with an account with administrator permissions. Administrative permissions are required to edit chatbot configurations.
Access the Contact Center module
In the left-side navigation bar, click 'Contact Center'. If it doesn't appear directly, look for it in 'More' or the applications menu.
Go to Open Channels
Inside Contact Center, click 'Open Channels' in the side menu. A list of the communication channels configured in your account will appear.
Access the Chatbots section
Inside Open Channels, find and click 'Chatbots' in the submenu. You will see a list of chatbots configured in your Bitrix24 account.
Select the chatbot you want to edit
In the chatbot list, find the chatbot whose responses you want to modify. Click on its name or the 'Edit' (pencil) button next to it.
Navigate to the dialog flow or response rules
Inside the chatbot configuration, find the dialog flow, scripts, or response rules section. It may appear as 'Dialog Flow', 'Script', 'Response Rules', or 'Bot Configuration'.
Locate the pricing response and edit it
In the dialog flow builder, find the block or rule that responds to pricing questions. Click on it to edit it. Modify the response text with the new content you want to display.
Save the changes to the dialog flow
Click 'Save' to save the changes to the chatbot flow. Verify that the other blocks in the flow were not affected by the edit.
Republish the chatbot to apply changes
Click 'Publish' or 'Save & Publish' for the changes to take effect across all channels where the chatbot is active (website, WhatsApp, Telegram, etc.).
Frequently asked questions
Where are chatbot responses edited in Bitrix24?
Chatbot responses in Bitrix24 are edited in Contact Center → Open Channels → Chatbots. Select the chatbot, access the dialog flow, modify the corresponding response block, and republish the chatbot for the changes to be applied across all channels.
Do I need to be an administrator to edit the chatbot in Bitrix24?
Yes. Administrator permissions are required to edit chatbot responses and the dialog flow in Bitrix24. Without these permissions, the edit option will not be available in Contact Center → Open Channels → Chatbots.
How long does it take for a chatbot response change to apply in Bitrix24?
Changes to the Bitrix24 chatbot are applied after republishing the chatbot. Once published, the new messages are immediate. The full process of editing and republishing takes 15 to 20 minutes. In Teeo, response changes are applied immediately with a single message.