How to edit information in the knowledge base
Editing information in Bitrix24's knowledge base requires navigating to the correct workgroup within Collaboration, locating the specific wiki page, and activating edit mode. The process takes 10 to 15 minutes. In Teeo, you tell the assistant what to change and the entry is updated immediately.
How to do it in Teeo
“Edit in the knowledge base: the entry about [topic] should now say [new information]”
The entry is updated in the knowledge base immediately.
How to edit information in the knowledge base in Bitrix24: step by step
Requirements
- ·To edit a knowledge base page in Bitrix24 you must have author, moderator, or administrator role in the workgroup. Members without permissions can only read.
- ·Bitrix24 saves the version history of each wiki page. You can restore previous versions from the history if you make a mistake.
- ·If the knowledge base has many pages, it can be hard to find the right one. Use the wiki's internal search to find it faster.
Log in to Bitrix24
Go to your Bitrix24 domain and enter your credentials. Confirm you have editing permissions (author, moderator, or administrator role) in the workgroup where the information you want to edit is stored.
Navigate to Collaboration > Knowledge Base
In the left navigation bar, click 'Collaboration' and then 'Knowledge Base'. You'll see the list of workgroups that have wiki enabled.
Select the correct workgroup
Identify and click the workgroup that contains the information you want to edit. If you don't remember which group it's in, use Bitrix24's general search bar at the top to search for keywords from the content.
Locate the page you want to edit
Inside the group's wiki, navigate through the page structure to find the one containing the information to edit. You can use the wiki's internal search bar to look up keywords from the page title or content.
Open the wiki page
Click the page title to open it. The current content will be displayed in read mode. Verify it's the correct page before proceeding with edits.
Activate edit mode
At the top of the page, click the 'Edit' button. If you don't see this button, you don't have editing permissions for that page or group. In that case, contact the group administrator to grant you permissions.
Make the necessary changes
In the editor, locate the text or section you want to modify and make your changes. You can edit text, update images, modify tables, or reorganize sections. The editor is the same one used when creating new pages.
Save the changes
Once changes are complete, click 'Save'. Bitrix24 will automatically save the previous version in the page history. The updated information will be immediately visible to all members with wiki access.
Frequently asked questions
Can I see the change history of a knowledge base page in Bitrix24?
Yes. Bitrix24 automatically saves the version history of each wiki page. To view it, open the page and look for the 'History' option in the page menu. You can compare versions and restore any previous version if needed.
What permissions do I need to edit the knowledge base in Bitrix24?
You need author, moderator, or administrator role in the workgroup. Members with read-only role cannot edit pages. The group administrator can change roles from the workgroup settings.
Can I edit multiple Bitrix24 knowledge base pages at the same time?
Not directly. Bitrix24 does not support bulk editing of wiki pages. You must edit each page individually. If you need to update many pages, consider reorganizing content into a hierarchical structure to reduce the number of independent pages.